Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all services and products offered by SHRI VIDYA ASTROSEGE PRIVATE LIMITED.

1. Digital Services

Most services offered on the platform are digital in nature, including:

• Astrology consultations
• AI-generated reports
• Kundli services
• Spiritual guidance sessions
• Digital content
• Subscription services

Once a service has been delivered or initiated, refunds may not be applicable.

2. Consultation Services

Consultation bookings once completed are non-refundable.

If a consultation is not conducted due to technical failure or consultant unavailability, eligible refunds or wallet credits may be provided at the Company's discretion.

3. Wallet Recharge

Wallet recharges, credits, and promotional balances are generally non-refundable.

4. Duplicate Transactions

In case of duplicate payment deductions, users may contact support with transaction proof. Verified duplicate transactions may be refunded within a reasonable processing time.

5. Subscription Services

Subscription or membership fees, once activated, are generally non-refundable unless otherwise specified.

6. Cancellation

Users may discontinue platform usage at any time. However, cancellation does not guarantee refunds for previously purchased services.

7. Processing Time

Approved refunds may take 5–10 business days depending on banking and payment gateway processing timelines.

8. Fraud Prevention

The Company reserves the right to refuse refunds in cases involving suspected fraud, abuse, chargeback misuse, or policy violations.

9. Contact for Refund Support

For refund-related concerns, contact: